The Chinese company Alibaba / AliExpress is a well-known online shopping platform in which different suppliers sell various types of articles, from clothes to beauty products or electronics. Based in China, the platform is available in several languages, including Portuguese, with a potential reach of 330 million people in the European Union.
As it exports to the European market, the company has to respect European standards for safety and consumer protection. However, as we have seen, some of the clauses in the AliExpress contracts do not respect the rights of European users.
Under the terms and conditions of the AliExpress transaction services agreement, which appears at the bottom of the platform's main page, there are clear violations of European law:
• in the contract it is indicated that in the event of a conflict between buyer and seller, if there is no amicable agreement, arbitration will be made in Hong Kong, where European law indicates that the user has the right to take legal action before a court of its jurisdiction ;
• European regulations allow users who buy online 14 days to withdraw from the purchase. During this time, they may return the purchased product without giving any explanation. The AliExpress only guarantees the refund when a product clearly does not correspond to its description or when it is not delivered;
• there is no clear reference to the two-year legal guarantee applicable to all European consumers.
We want the breaches of the terms and conditions of the AliExpress contract to be investigated. We consider the clauses to be abusive to consumers and require Alibaba / AliExpress to put an end to bad practices.