Six months after the opening of its first office in CoimbraTalkdesk is now looking for 50 specialists for its laboratory in Aveiro. In its mission to have a team of 1,000 engineers in Portugal by 2020, the startup described as a Portuguese DNA “unicorn” announced in a press release that it is preparing to consolidate its investment in innovation and development at the center. from the country. The start date for the new TDX Aveiro is already set for the end of September 2019.
According to Marco Costa, Talkdesk Director General for the EMEA region (Europe, Middle East and Africa), the arrival in Aveiro is another important step in the “investment in Portuguese talent”, being the country the center of software development. of startup.
TDX Aveiro's new specialists will expand Talkdesk's telecommunication area to include “Artificial Intelligence skills applied to the contact center,” the startup said in its statement. For João Carmo, the company's product manager, AI has been growing in the area and technology plays a central role in its future. "We see AI as the perfect symbiosis to be created between agents and our application," he said in an interview with SAPO TEK.
Although Artificial Intelligence has been used by the company since its inception, João Carmo reveals that the processes developed by Talkdesk are always being updated, having recently opened a "work line in AI assistance in Real-time, which allows agents to reduce manual effort and wait / resolve time for their customers. "